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Southwest's Ding (and blog); Citizen marketers; WOMMA summit

Show topics
1. Interview with Southwest Airlines VP Kevin Krone about Ding! and a Southwest blog in the works
2. Citizen marketers and open-sourcing your business plan
3. Little Earth follow-up
4. Podcast feedback

To listen to our latest show, click on the podcast icon below. (File size is 13.5 MB).

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Show notes

Links to people, companies, articles, blogs, etc. mentioned in the podcast

* Emanuel Rosen, author of The Anatomy of Buzz
* Kevin Krone, VP of Interactive Marketing for Southwest Airlines
* Southwest's new DING! program
* Flytertalk forum discussions about DING!
* Paul William's new Idea Sandbox business that he is open-sourcing
* Catalyst Ranch
* Art of the Start by Guy Kawasaki
* Boeing's World Design Team for its new Dreamliner
* Story of Westwood Studios and its "hackable" game Red Alert
* Doom's mods
* The Red Couch blog
* Microsoft's Channel 9 
* Books about buzzwords and bullshit
* WOMMA's Word of Mouth Marketing Summit
* Church of Customer discount code for the Summit: welovemini
* Kyle Coolbroth has more feedback for Little Earth and its Brag Tags
* Country Comfort Inn in Wagga Wagga, New South Wales, Australia
* Austin White makes a request for customer evangelism SWAG
* Izze's logo'd merchandise

Show music
Intro: "G.L.S." by Salme Dahlstrom
Break 1: "Texas Summer Blues" by Jag                         
Break 2: "Rapper's Delight" by the Sugarhill Gang
Break 3: "Jamie's Crying" by Van Halen

Show length
29:23

Tell us what you think! Add a comment below, or send an email to talktous(AT)customerevangelists.com.

Or leave a short voicemail message on our special Podcast Feedback Line: 1-312-896-5095. Follow the prompts (our menu has not recently changed) and you'll have 3 minutes to leave your audible letter.

[Technorati tags: podcasts, marketing]

Customer loyalty and brag tags

Show topics
1. A new study finds many company executives say they don't deserve the loyalty of their customers
2. Tools to help customers spread the word
3. Word of Mouth Marketing Summit

To listen, click on the podcast icon below.

Podcastmini1_2

Show notes
Links to people, companies, articles, blogs, etc. mentioned in the podcast

* Survey results from Strativity Group, Inc.
* Robert Scoble
* Steve Rubel
* GM Fastlane blog
* Latest American Customer Satisfaction Index ratings
* Kimpton Hotels and its Inner Circle loyalty program
* Dallas Mavericks
* P&G CEO Alan G. Lafley
* Marketing Wonk dinner in Chicago
* Betsy Weber from TechSmith and her purse
* Little Earth and its Brag Tags
* Conference Calls Unlimited and its customized cards
* WOMMA's Word of Mouth Marketing Summit
* Church of Customer discount code for the Summit: welovemini
* Guy Kawasaki's book Art of the Start
* Jake McKee and his Communityguy.com blog
* Jason Berberich and his blog

Show music
Intro: "G.L.S." by Salme Dahlstrom
Break 1: "Top Floor, Bottom Buzzer" by Morphine
Break 2: "You're So Gangsta," by Chromeo

Show length
24:28

Tell us what you think! Add a comment below, or send an email to talktous(AT)customerevangelists.com.

Or leave a short voicemail message on our special Podcast Feedback Line: 1-312-896-5095. Follow the prompts (our menu has not recently changed) and you'll have 3 minutes to leave your audible letter.

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Tell us what you think. Add a comment below, or send an email to talktous(AT)customerevangelists.com.

Or leave a short voicemail message on our special Podcast Feedback Line: 1-312-896-5095. Follow the prompts and you'll have 3 minutes to leave your audible letter.